Privacy Policy

Last updated: February 10, 2026

Introduction

ThreadPilled ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visual knowledge management platform.

Information We Collect

Account Information

When you create an account, we collect information such as your email address, username, and authentication credentials provided through OAuth providers (GitHub, Discord, Twitter/X, Slack, Telegram).

Diagram Content

We store the diagrams, pills, threads, comments, and other content you create on our platform. This includes text, metadata, styling preferences, and any files you upload.

Usage Data

We automatically collect information about your interactions with our service, including access times, pages viewed, IP address, browser type, and device information.

Collaboration Data

When you collaborate with others, we collect information about shared diagrams, real-time edits, comments, and user presence data.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Enable real-time collaboration features
  • Process your transactions and send related information
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and security threats
  • Personalize your experience and provide content relevant to you

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is encrypted in transit and at rest.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With your consent: When you explicitly agree to share information
  • Collaboration features: When you share diagrams with other users
  • Service providers: With third-party vendors who perform services on our behalf
  • Legal requirements: When required by law or to protect our rights and safety
  • Business transfers: In connection with a merger, acquisition, or sale of assets

Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Export your data in a portable format
  • Opt out of marketing communications
  • Request restriction of processing
  • Object to processing of your personal information
  • Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@threadpilled.com.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you wish to delete your account, please contact us at support@threadpilled.com.

Children's Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: privacy@threadpilled.com
  • Website: https://threadpilled.com